Privacy Policy

1. Introduction

Moperta Luxury Travel Agency ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

We may collect personal information that you provide to us directly, including but not limited to:

• Personal identification information (name, email address, phone number, passport details)
• Travel preferences and requirements for Norwegian destinations
• Payment information (credit card details, billing address)
• Health information relevant to Arctic travel arrangements
• Communication preferences and history
• Special requirements or accessibility needs for wilderness travel
• Dietary preferences and restrictions

We also automatically collect certain information when you visit our website, such as your IP address, browser type, operating system, referring URLs, and browsing behavior.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our luxury travel services within Norway
• Process your travel bookings and arrangements in Arctic and fjord regions
• Communicate with you about your travel plans and itinerary changes
• Send you promotional materials and updates about Norwegian luxury travel (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Comply with legal obligations in Norway and the European Economic Area
• Personalize your travel experience based on your preferences
• Ensure your safety during Arctic expeditions

4. Sharing Your Information

We may share your personal information in the following circumstances:

• With travel suppliers in Norway (lodges, transportation companies, Arctic guides) as necessary to arrange your travel
• With third-party service providers who perform services on our behalf, such as payment processing and data analysis
• To comply with legal obligations in Norway, the EU, or EEA, or to protect against legal liability
• In connection with a merger, sale, or acquisition of all or a portion of our business
• With your consent or at your direction
• With emergency services if required for your safety during Arctic travel

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure servers. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We typically retain travel booking information for seven years to comply with financial regulations in Norway and for customer service purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information under the GDPR (for EU/EEA residents) or other applicable laws, including:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to our processing of your information
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. International Data Transfers

As we serve clients internationally, your information may be transferred to and maintained on computers located outside of your country where data protection laws may differ. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy during such transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.